About Us
Welcome to our playground!

We are here to provide you with the best solution and service for all your network related requirements. Look what we have for you:

  • Improved User Experience
    • Better network complaint management
    • Prompt problem analysis and solutions
    • Improved user experience and customer loyalty
  • High Operational Efficiency
    • Multivendor technical expertise
    • Industrial experience in active and passive infrastructure management
    • Keeps the operations running at peak efficiency
  • Critical Business Process Efficiencies
    • End-to-end responsibilities
    • Process efficiencies in critical business processes
    • Structured approach
  • Substantial Cost Saving
    • Strong domain experience
    • Efficient solutions that save costs
    • Geographical presence
    • Focusing on budget enables us to provide cast benefits to customers
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Our Values

We vow to provide Solutions & Services to our Clients. We determine the need of every
customer and deliver the best possible service and solution available.

Strong, well-experienced management team

Extensive domain knowledge on GSM, WCDMA and LTE technologies

Multi-vendor exposure

Proven track record in handling large Managed Services operations

Our Products

Our Network Complaint Management Solutions include two
of our revolutionary products:

NetEx

Let us manage your network complaints from start to finish with our NetEx solution the way we have demonstrated cost and time efficiencies to Wireless Service Providers like Vodafone Idea in India by integrating your backend and field processes through a single platform.

We can help you via:

  • A Web Portal that handles all the end-to-end complaints, including seamless integration between backend and field processes.
  • An Android Mobile application that handles schedules customer visits, undertakes RF and Data network measurements and allows uploading of the data directly from the customer location.

Their primary purpose is to analyze customer-reported network issues.

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NetBuddy

NetBuddy is a mobile application that helps users to conduct tests for their network-related complaints from the location of the issue. Hence, there is no direct intervention of your Wireless Service Provider and no need for lengthy calls with the Service Provider's Customer Executive. It allows for fasher problem detection and rectification of existing network problems.

Features of the NetBuddy app:

  • Clients can undertake coverage tests through NetBuddy, helping them undertake data diagnostic tests.
  • NetBuddy allows faster problem detection to help network Service Providers to understand the root cause.
  • Rapid problem analysis and rectification are something you can expect from NetBuddy.
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Our Clients

Reliance Jio
Reliance Jio, one of the largest and most prominent mobile service providers in India, boasts a subscriber base of aver 420 million and offers cutting-edge 4G and 5G services across the entire country. TelecomOne is responsible for managing the complete operations and maintenance of lio's SmallCell, WiFi, and Enterprise networks across the South India region, which encompasses five southern states and serves over 100 million subscribers. TelecomOne also manages a staggering 20,000 physical facilities belonging to Jo across the region, with a workforce of more than 700 highly skilled and technical resources who work round-the-clock to ensure seamless and uninterrupted network services.

Vodafone Idea
Vodafone Idea Limited (VIL), a leading mobile service provider in India, halds the distinction of being the third largest in the country, boasting a subscriber base of over 240 million. To effectively manage the network-related complaints registered by its customers via multiple channels, such as the call center, VI app, social media, and emails, VIL employs Telecomone's NetEx platform for end-to-end management. The NetEx platform has helped the company automate, streamline, and standardise its network complaint he management workflow, resulting in a boost in manpower productivity and an improved resolution quality.

Our extended client lists