NetBuddy
NetBuddy is a mobile application that helps users to conduct tests for their network-related complaints from the problem location. Hence, there is no direct intervention of your Service Provider and no need for lengthy calls with the Call Center. It allows for faster problem detection and speedy rectification of existing network problems.
- Features of the NetBuddy app:
- Clients can directly undertake Coverage and Data Diagnostic Tests using the NetBuddy app.
- NetBuddy allows faster problem detection aiding the Service Provider in understanding the root cause.
- Rapid problem analysis and rectification are something you can expect as a result of using NetBuddy.
- Advantages of using NetBuddy:
- Measurement and sharing of network environment with the Service Provider by customers.
- Faster resolution of consumer complaints by avoiding long calls with the customer executive.
- Measurement of network problems through the app's in-built tests (Coverage and Data Diagnostic Tests).
- Network problem detection is easier and can be shared with Service Provider for resolution.
- Improves customer engagement by faster problem resolution.
- Reduces time and cost in problem detection.
- The NetBuddy app has a user-friendly interface for smooth operation by customers.
How it works
